If you fail to arrive by the start of the show which is stated above we will seat you during the interval,
Entry to the pub is restricted to persons aged 18 years or over, unless attending a Booked Family Show or Kids Magic Master Class
We operate the "Challenge 25 scheme, therefore clubs reserve the right to request proof of age if you look under 25 you. (ID Accepted: Valid Passport or Valid Drivers Licence)
Although the venue will endeavour to have all your party on one table larger party's may be split across tables and smaller party's may be sharing their table with other parties.
DRUNK AND DISRUPTIVE CUSTOMERS
Customers who turn up on the door who we believe to be drunk will not be admitted. From experience, customers who are drunk even before the show has started are invariably problematic later on, usually heckling, talking during the show or just being a general nuisance.
If someone in the group you have organised is drunk at the door they will be refused entry without being refunded. This does not mean the whole group is refused entry but if you decide you don't wish to come in because one of your group has been turned away then that does not mean you are collectively entitled to a refund, if a member of your group is disruptive during the show, we will remove the said person without hesitation and no refunds will be given to anyone if you wish to leave with the disruptive guest, so we ask that you you respect all other guest and artists.
DURING THE SHOW
While we want you to enjoy our shows at Smoke & Mirrors it is important to remember that customers also need to consider other people in the room. So, bearing this in mind, we request that:
Mobile phones are switched to silent during the show as making and receiving calls, including texting, is rude and inconsiderate.
There is no talking during the show as this is disruptive and annoying for those sat around you and for the performer.
There is no heckling or constant interruptions of the magicians or comedians. People have paid to listen to the act not to listen to someone else in the audience.
And finally, owing to the proliferation of portable recording devices, it is requested that customers don't make any audio or video recordings of acts or use flash photography during the show.
Customers who break these house rules will be asked politely to refrain from heckling or talking during the show. Persistent offenders will be asked to leave without being refunded.
Please note that if you are booking the whole theatre for an event we as a theatre will seat all guests and allocate tables as your guests arrive this helps with congestion within the theatre, we understand that some of your guests may not want to sit in the front row but as this is a Magic Show and not stand up comedy not one of your guests will be made to anything they do not wish to do, but we ask that your guests are informed that the show requires audience participation, so by informing your guests that they could be on stage would be of great help to the magicians, also if you have any thing the magicians need to know before the show we would be happy to pass this is on to the magicians to make sure the show is even more special.
BOOKINGS & CANCELLATIONS
No cancellations, alterations or reductions can be made, unless the venue is contacted 14 days prior to the performance date and will be at the venues discretion.
All bookings made will automatically be charged for the full amount with no cancellations, alterations or reductions. For security reasons we will require the card details, used in the booking, for any alterations, reductions or cancellations. we do not store credit card details nor do we share customer details with any 3rd parties.
E-Ticket confirmations will only will be issued by Smoke & Mirrors (www.smokeandmirrorsbar.co.uk / smokemirrors.checkfront.co.uk) email: firstname.lastname@example.org
No refunds will be given if you decide to leave at any point of the show, we cannot please all customers, so please read the description of the artist and decide if this artist is for you before attending the show.
Tickets will not be sent, as we are a ticket-less service. A booking confirmation and e-receipt will be sent to the email address supplied during the booking process.
We may operate strobe lighting and smoke during the show.
Show times will be e-mailed to all completed bookings.
Shows are strictly for over 18's as graphic language could be used, except if you are attending a Family Show which is suitable for ages 7+
All shows are subject to last minute line-up changes - we will endeavour to contact you in advance of any changes.
Although unusual, shows may be cancelled at short notice. On the rare occasion that this may occur, you will be informed as soon as possible and offered an alternative evening to the same value at the same location, or a full refund at the venues discretion.
It is unfortunate if anyone is offended by any of our policies stated above but it has been necessary to introduce them based on experiences we have had recently and in the past. We want to provide the best environment to watch and enjoy live comedy we can possibly have without unnecessary disruptions. We hope you will be able to understand. Thank you for taking the time to read this page.
THIRD PARTY LINKS
Links to third-party web sites are provided for convenience only. Smoke & Mirrors does not endorse nor support the content of third-party links. Smoke & Mirrors is not responsible for the content of a third-party website. By clicking on a third-party link, you will leave the Smoke & Mirrors website.
EMBEDDED CONTENT FROM OTHER SITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
THE DATA I COLLECT:
Identity data: This includes first name and last name if you choose to provide it.
Contact data: This means email address and phone number.
HOW IS YOUR DATA COLLECTED?
Your name and email address and enquiry details will have been collected via the contact form on the contact page of this website.
Your residential or office address is collected via booking via our box office for payment security, all these details are secured and not used by Smoke & Mirrors for any other reason other than proving your address for payment.
THIRD PARTY DATA SHARING:
We will never share your data with any third party under any circumstances unless required to by law.
HOW I USE YOUR PERSONAL DATA:
We will only use your personal data when the law allows me to. Most commonly:
Marketing: To contact you about upcoming tour dates and shows.
You have the right to withdraw consent at any time by clicking the unsubscribe link at the bottom of any email you receive from us. Your data will then be permanently removed from my database.
You can ask us to stop sending you marketing messages at any time by using the opt out links at the bottom of any marketing email.
You have rights under UK data protection laws in relation to your personal data.
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”): This enables you to receive a copy of the personal data we hold about you and to check that we lawfully process it.
Request correction of the personal data that we hold about you: This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it or (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you wish to exercise any of these rights, please use the contact form.
NO FEE REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
WHAT I MAY NEED FROM YOU
I may need to request specific information from you to help me confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. I may also contact you to ask you for further information in relation to your request to speed up my response.
Legitimate Interest means the interest of my business in conducting and managing my business to enable me to give you the best service/product and the best and most secure experience.
I make sure that I consider and balance any potential impact on you (both positive and negative) and your rights before I process your personal data for my legitimate interests. I do not use your personal data for activities where our interests are overridden by the impact on you (unless I have your consent or otherwise required or permitted to by law).
HOW LONG I RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Smoke & Mirrors is a trading name of Illusions Events Live Ltd 9537701 registered address 2 Hickory Drive Winchester Hampshire SO22 6NJ
Customer Services can be contacted on 01179290362 between 4pm - 8pm Monday - Saturday